FAQs
You are unique, and so are spas. If you go for spa treatments often or this is your first time with us, some Frequently Asked Questions (FAQ) are listed below.
Q: Do you only schedule appointments over the phone?
A: Yes, in order to ensure quality in customer care, Aida Spa prefers to schedule appointments over the phone.
Q: I have to cancel or reschedule an appointment, what should I do?
A: In the event that you cannot make your scheduled appointment (not health-related), we require that you call to cancel within 24 hours ahead of time. When rescheduling, please have a few days and times in mind so we can best be able to serve you.
Q: I have a spa service scheduled, but I am not feeling well, should I still come in?
A: No. If you are getting sick, a massage, facial, or body treatment may actually make you feel worse by speeding up the release of toxins throughout your body. Please call us to reschedule in case of sickness.
Q: If I have a rash or cold sore, should I have a spa service?
A: No. As many rashes and cold sores are contagious/can be spread, it is better, for your health and ours, to wait until your skin is healed.
Q: Is there anything I can do to prepare for a waxing?
A: Your hair must be at least 1/4 of an inch long to get a clean wax. Also, please do not apply body lotions before waxing. If the skin is moist, the wax cannot grab and pull the hair.
Q: Can I bring my baby with me during any services?
A: No. Children may not be left unattended. Our staff are not responsible for watching children.
Q: Are gift cards offered or available?
A: Yes, gift cards are available for purchase in person and over the phone or email.
Q: Do you have an elevator?
A: No, unfortunately, we do not have an elevator and we are located on the second floor of our building.
Q: Should I fully undress for my massage?
A: For maximum relaxation most spas recommend that you remove your underwear for the massage. However, we encourage that you do what is most comfortable.
Q: I’m wearing makeup before my facial, does that matter?
A: No. All facials start with a cleansing of the face. If you are wearing makeup, the Aesthetician will remove it, at the start of the facial.
Q: Can I get a pregnancy massage if I am almost due?
A: The Pregnancy Massage is appropriate, as long as you are past your first trimester (12 weeks).
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