FAQs
You are unique, and so are spas. If you go for spa treatments often or this is your first time with us, some Frequently Asked Questions (FAQ) are listed below.
Q: Do you follow COVID-19 Safety Guidelines?
- Yes. All staff wear masks and cleans stations before and after every services. Clients are required to wear masks indoors and as it pertains to individual services.
Q: Do you schedule appointments over the phone only?
- Yes, in order to ensure quality in customer care, Aida Spa prefers to schedule appointments of the phone.
Q: I have to cancel or reschedule (non-health related) an appointment, what should I do?
- In the event that you cannot make you scheduled appointment, we require that you call to cancel within 24 hours ahead of time. When rescheduling, please have a few days and times you have in mind for rescheduling and we can instantly provide you with the best date and time available.
Q: I have a spa service scheduled but I am not feeling well, should I still come in?
- No. If you are getting sick, a massage, facial or anybody treatment may actually make you feel worse by speeding up the release of toxins throughout your body.
Q: If I have a rash or cold sore should I have a spa service?
- No. Because most rashes and cold sores are contagious, it is better to wait until your skin has healed.
Q: If I am getting a waxing, is there anything I can do to prepare?
– The hair must be at least 1/4 of an inch long to get a clean wax. Also, never apply body lotions before a waxing. If the skin is too moist the wax cannot grab and pull the hair.
Q: Can I bring my baby with me while during any services?
– No children may be left unattended and our staff in not responsible for watching children.
Q: Are gift cards offered or available?
– Gift cards can be purchased online or in the spa.
Q: Do you have an elevator?
– No, we do not have an elevator and we are located on the second floor of our building.
Q: Should I fully undress for my message?
– For maximum relaxation most spas recommend that you remove your underwear for the massage. However, we encourage you to do whatever makes you feel comfortable.
Q: I’m wearing makeup before my facial, does that matter?
– All facials start with a cleansing of the face. It will not matter if you have on makeup, the Aesthetician will remove it prior to cleansing.
Q: Can I get a pregnancy massage if I am almost due?
– All we ask is that you are past your first trimester (12 weeks).